ABCheats Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register an Account: Email address, username, password
• Make a Purchase: Billing information (processed by third-party payment providers)
• Contact Support: Name, email address, message content, order details
• Communicate With Us: Information in emails, support tickets, or other communications

1.2 Information Automatically Collected

When you access our website and services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, access times and dates
• Hardware Information: Hardware ID (HWID), system specifications (for product compatibility and anti-fraud)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

1.3 Information We Do NOT Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain Our Services

• Process and fulfill your orders and subscriptions
• Deliver products and license keys
• Manage your account and provide customer support
• Communicate about your orders, account, and service updates
• Verify product compatibility and system requirements

2.2 To Improve and Develop Our Services

• Analyze usage patterns and user behavior to improve our website
• Develop new features and products
• Understand customer preferences and trends
• Test and troubleshoot technical issues

2.3 For Security and Fraud Prevention

• Detect and prevent fraudulent transactions and unauthorized access
• Monitor for suspicious activity and policy violations
• Enforce our Terms of Service
• Verify user identity and prevent account sharing
• Protect against chargebacks and payment disputes

2.4 For Legal and Compliance Purposes

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and prevent illegal activities
• Maintain records for tax and accounting purposes
• Enforce our legal rights and defend against legal claims

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on the following legal grounds:

3.1 Contractual Necessity

Processing is necessary to fulfill our contract with you, including delivering products, providing customer support, and managing your account.

3.2 Legitimate Interests

We have legitimate interests in:

• Operating and improving our business
• Preventing fraud and ensuring security
• Analyzing and enhancing our services
• Communicating with you about our services

3.3 Legal Obligations

We process data to comply with legal requirements, including tax laws, accounting regulations, and responding to lawful requests.

3.4 Consent

Where required by law, we obtain your explicit consent before processing your personal data, such as for marketing communications or certain cookies.

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process payments and subscriptions (e.g., Stripe, PayPal, cryptocurrency processors)
• Hosting Providers: To host our website and store data securely
• Analytics Providers: To analyze website usage and improve our services (e.g., Google Analytics)
• Email Services: To send transactional emails and support communications
• Customer Support Tools: To provide efficient customer support

All service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders, search warrants)
• Government or regulatory requests
• Investigations of potential illegal activities
• Threats to safety or security

4.3 Business Transfers

If ABCheats is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

5.1 Safeguards for International Transfers

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Data Processing Agreements with service providers
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfers to countries with adequate data protection laws
• Your explicit consent where required

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

6.1 Active Accounts

• Account information retained while your account is active
• Transaction history retained for the duration of your relationship with us

6.2 Inactive Accounts

• Accounts inactive for 12 months may be deleted
• Notification sent before deletion where possible

6.3 Legal and Tax Requirements

• Transaction and billing records retained for 7 years for tax compliance
• Records necessary for legal claims retained as required by law

6.4 Support Communications

• Support emails and tickets retained for up to 2 years
• Deleted after resolution unless needed for ongoing matters

6.5 Analytics and Logs

• Website analytics data retained for 12-24 months
• Security logs retained as needed for fraud prevention
• May be anonymized for longer-term statistical analysis

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Rights for All Users

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)

7.2 Additional Rights for EEA/UK Users (GDPR)

• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing at any time
• Lodge a Complaint: File a complaint with your local data protection authority

7.3 Additional Rights for California Users (CCPA/CPRA)

• Know: Request details about personal information collected, used, disclosed, or sold
• Delete: Request deletion of personal information
• Opt-Out: Opt out of the "sale" or "sharing" of personal information (Note: We do not sell your information)
• Limit: Limit the use of sensitive personal information
• Non-Discrimination: Not be discriminated against for exercising your rights

7.4 How to Exercise Your Rights

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience and analyze how our website is used.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., maintaining your session)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Security Cookies: Detect and prevent fraudulent activity

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

8.4 Third-Party Analytics

We use the following analytics services:

• Google Analytics: To analyze website traffic and usage patterns. Learn more: Google Privacy Policy

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

9.1 Security Measures

• Encryption: Data transmitted over HTTPS/TLS encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with encryption at rest
• Regular Security Audits: Ongoing monitoring and testing of security systems
• Employee Training: Staff trained on data protection and security practices

9.2 Payment Security

9.3 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we implement industry-standard measures to safeguard your data.

10. Children's Privacy

If you are under 18 years of age:

• Do not use our services or provide any personal information
• If you must use our services, obtain parental or guardian consent

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

Parents or guardians who believe we may have collected information from a child under 18 should contact us immediately at: [email protected]

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms. This Privacy Policy does not apply to those third-party services.

• We are not responsible for the privacy practices of third-party websites
• Third-party services have their own privacy policies and terms
• We encourage you to review the privacy policies of any third-party services you visit
• Links to third parties do not imply endorsement

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universal standard for how DNT signals should be interpreted.

At this time, we do not respond to DNT signals. If a standard for responding to DNT signals is established, we will update this policy accordingly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 Notification of Changes

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via email or website notification
• Continued use of our services after changes constitutes acceptance

13.2 Reviewing Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

14.1 Data Protection Authority

If you are located in the EEA or UK and have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.

15. Jurisdiction-Specific Information

15.1 European Economic Area (EEA) and United Kingdom

We comply with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. Your data protection rights are detailed in Section 7 of this policy.

15.2 California Residents

We comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Your specific rights are detailed in Section 7.3 of this policy.

15.3 Other Jurisdictions

We strive to comply with applicable data protection laws in all jurisdictions where we operate. If you have specific questions about your local privacy rights, please contact us.